INFORMATION PRIOR TO THE CONTRACTUAL PROCESS
This web page http://activnatura.com/ is owned by ACTIV NATURA OUTDOOR, S.L. with CIF B-62635719 and fiscal address in C/ DELFINA DOLZ, 4 (08370) CALELLA, acting commercially under the ACTIV NATURA brand.
The General Contracting Conditions regulate the distance selling relationship between ACTIV NATURA OUTDOOR, S.L. and the user or client, in accordance with the legal stipulations, especially, the law 7/1998, de 13 of April, on General Conditions of Contract, the General Law for the Defense of Consumers and Users and other complementary laws approved by Royal Legislative Decree 1/2007, de 16 of November, the law 3/2014, de 27 of March by which the consolidated text of the General Law for the Defense of consumers and Users is modified, the law 7/1996, de 15 January, Regulation of Retail Trade, the rules (UE) 2016/679 of the European Parliament and the Council of 27 april 2016 (GDPR), the Organic Law 3/2018 Protection of Personal Data and Guarantee of Digital Rights and the Law 34/2002 de 11 of July, Services of the Information Society and Electronic Commerce.
ACTIVNATURA OUTDOOR, S.L. reserves the right to make the modifications it deems appropriate, Without notice, in the General Conditions. These modifications may be made, through their websites, by any admissible form in law and will be mandatory during the time they are published on the web and until they are validly modified by subsequent ones.. Nevertheless, ACTIV NATURA OUTDOOR, S.L. reserves the right to apply, in certain cases, Specific Conditions of Contract in preference to these General Conditions when it deems it appropriate, announcing them in a timely manner.
The purpose of the website is the online sale of individual and group adventure activities.
The duration of the contract will be linked to the performance of the activity without prejudice to the right of withdrawal.
As a user or client, you expressly declare to know, understand and accept the conditions of use and these general contracting conditions. In the same way, declares to be of legal age and have the legal capacity to act necessary to access the websites of ACTIV NATURA OUTDOOR, S.L. and contracting through them.
To proceed with the reservation of the activity, you can go to the corresponding section of our online store.
It is an essential requirement that you register as a user of the website to make the purchase online. You can access the corresponding section for registration on the website itself. In accordance with the provisions of the Regulation (UE) 2016/679 of the European Parliament and the Council of 27 april 2016, Personal Data Protection, ACTIV NATURA OUTDOOR, S.L. informs users that the personal data collected during the registration process and subsequent purchase, will be entered in a file under your responsibility, in order to process said actions by the user and manage subsequent actions derived from them.. In addition, ACTIV NATURA OUTDOOR, S.L. informs of the possibility of exercising access rights, rectification, cancellation and opposition by writing to the address C/ DELFINA DOLZ, 4 (08370) CALELLA or via email info@activnatura.com.
As long as you don't tell us otherwise, We will understand that your data has not been modified, that you agree to notify us of any variation and that we have the consent to use them in order to build loyalty in the relationship between the parties.
During the purchase process you must identify yourself with the username and password provided. These data will not be public. You are responsible for treating confidentially and responsibly the identity and password obtained in the registration as a client., not being able to transfer them to another.
You can modify the registered information at any time, in your client area. In this same section you will have access to a history of your orders, This is only a consultation section but its management is allowed, The user can delete those records that he considers not necessary to view.
At the end of the purchase process, the customer will receive a confirmation of the same by email.. It is essential that during the purchase process the user indicates a valid email. yes in 24 hours from the completion of the order does not receive confirmation, contact ACTIV NATURA OUTDOOR, S.L. on the customer service phone 683 372 554 or by email info@activnatura.com.
All the contents of the website are in English, French, German, Spanish and Catalan.
OFFER AND VALIDITY
In compliance with current regulations ACTIV NATURA OUTDOOR, S.L. offers information on all the activities that can be carried out, its characteristics and prices. Nevertheless, ACTIV NATURA OUTDOOR, S.L. reserves the right to withdraw or change the activities offered through its website, by simply changing the content of it. Thus, the activities offered at any time by the website will be governed by the General Conditions of Contract in force in each case. In addition, the company will have the power to stop offering, without notice and at any time, access to the activities mentioned.
ESSENTIAL CHARACTERISTICS OF THE ACTIVITIES
The activities offered in our online store, include the approximate duration of the activity, physical characteristics of the participants, minimum age of participation as well as the regulations foreseen for each one of them.
To be able to take part in the activities, all participants should know, comply with and respect the following rules and instructions:
1.- In the event of any type of accident and the reason is not having respected the rules and instructions detailed below, The organizing company will not be responsible for the damages that the participant may have caused, both private property, as third parties or towards himself.
2.- The participant will take care of all the material that has been provided by the organization, necessary to carry out the activity. ACTIV NAURA OUTDOOR, S.L. reserves the right to claim the participant for the misuse that may have been made of the material provided by the company and the possible damage that this may have caused in these , the costs of the damages would be borne by the participant.
3.- In the rental of material without a guide, The company will provide the necessary technical material to be able to carry out the activities in good conditions.. Accidents caused by the misuse of the same or their non-use will be the sole responsibility of the participant.. It will be necessary to leave documentation as a guarantee or the amount equivalent to its purchase value.
4.- The organizing company has the necessary insurance required by law to be able to carry out these activities. These insurances will respond only when the instructions given in this manual have been respected..
5.- The instructions given by the activity monitor must be followed to the letter at all times.
6.- The fact of not respecting the previous norm can suppose the immediate termination of the activity without this implying the return of the money to any of the affected participants..
7.- Before starting the activity, the monitor will make a broad explanation of how this will unfold, the materials we will need and how to use them. The activity will not start until all its participants are clear about these concepts.
8.- It is necessary for the participant to be clear that he is not taking part in a competition, but what we will carry out will be a sports activity – tour. This means that, we will start the activities in a way that allows the participant to know and adapt to the activity. Depending on how the participants evolve, the monitor will tell you how to carry out the activity that best suits your level, as well as will make some indications during the activity, in order to instruct the participant and at the same time correct the possible imprudence that he may carry out, either voluntarily or involuntarily.
9.- In order to carry out this activity, it will be necessary that the participants have paid the total cost of the contract beforehand..
10.- Although the law does not require it, in some activities the insurance if we require the authorization of the parent or guardian, in the event that the participant is a minor. At the time of contracting the activity you will be informed if necessary.
11.- These activities are considered as adventure sports and as such, there is always a minimum risk, derived from the fact that each participant acquires some responsibilities at the time of carrying out the activity and its operation only depends on himself. So, each participant is obliged to carry out the activity with the utmost prudence possible.
12.- With the contracting of the activities, the participant declares to have understood all the instructions and rules to follow to carry out this activity and undertakes to respect them., as well as that he is solely responsible for knowing that he does not suffer any injury or illness that could be aggravated by the performance of the same.
13.- In the event that any of the participants, At the time of contracting the activity, they have concealed a physical problem that may prevent the activity from being carried out safely and smoothly or harm the rest of the participants in any way., the person in charge of the activity may expel you from the activity without this implying the return of any amount.
15.- The contracting of the activities supposes the acceptance of these instructions and norms.
PRICES
All activities indicate the sale price in Euros and include the Value Added Tax (IVA). If any other tax is applicable, so it would be indicated.
To make the reservation, you will request the 20% of the contracted activity.
The rest will be paid on the day of the activity., when they are in our park.
METHODS OF PAYMENT AND EXECUTION OF THE ORDER
During the purchase process you must indicate your choice:
- VISA or MASTERCARD credit card
All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL security technology (Secure Sockets Layer). All the information you transmit to us travels encrypted through the network.
Likewise, the information about your credit card is entered directly on the bank's page., at the POS (Bank Point of Sale Terminal) and they are not entered or registered in any server of ACTIV NATURA OUTDOOR, S.L.
When paying with a VISA or MASTERCARD card, you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD card, offering, thus, more guarantees about the security of the transaction.
This form of payment is valid only on the web.
When the amount of a purchase had been charged fraudulently or improperly using the number of a payment card, its holder may demand the immediate annulment of the position. In that case, the corresponding debit and re-credit entries in the accounts of the provider and the owner will be made as soon as possible.
Nevertheless, if the purchase had actually been made by the cardholder and the return requirement was not a consequence of having exercised the right of withdrawal or resolution and, so, had unduly demanded the annulment of the corresponding charge, he will be obliged to ACTIV NATURA OUTDOOR, S.L. compensation for damages caused as a result of said cancellation.
AVAILABILITY OF THE FACILITIES FOR THE PRACTICE OF THE ACTIVITY
The availability to carry out the activities offered by ACTIV NATURA OUTDOOR, S.L. is linked to the reservation of the activity
RIGHT OF WITHDRAWAL, CANCELLATION, REFUND AND CLAIMS
- Withdrawal
The buyer will have a minimum period of fourteen calendar days to withdraw, from the day the client receives the booking confirmation, without any penalty and without indication of the reasons.
The exercise of the right of withdrawal must be made by means of notification addressed to the email info@activnatura.com, sending your letter to our postal address C/ DELFINA DOLZ, 4 (08370) CALELLA, or through the withdrawal form that you can download at the following link:
As established in the article 103 of the law 3/2014, de 27 of March by which the consolidated text of the General Law for the Defense of consumers and Users is modified, supplies of services or goods made to the consumer's specifications or clearly personalized, which, by its nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.
- Cancellation
By customer:
In the case of justifying the impossibility of carrying out the activity with 72 hours in advance, the amount paid as a reservation, will remain in deposit in the company, for a new reservation on another agreed date.
If you do not communicate within 72 hours in advance or do not show up on the day of the activity at the time indicated by the company, the amount charged for the reservation will be automatically lost.
In any of the above situations, in the event that the annulment is only by one of its members, the above rules will be applied in the same percentage.
For de side of the company:
In case the excursion cannot be carried out due to weather problems (decision made by the organizing company) the client will have the right to specify another date for the activity or request the return of the reservation.
In no case will a postponement be accepted because the conditions are not suitable at the participant's home. Any participant who does not show up at the place of the activity arguing bad weather will lose the right to carry out the same.
To cancel the reservation you must send us an e-mail to info@activnatura.com where you must indicate the number of the reservation that appears in the confirmation e-mail.
-payment refund
Reimbursement of amounts received, will only be carried out, due to meteorological problems by decision made by the organization, and upon request by the interested party. The reimbursement will be made using the same means of payment used by the client..
In case of unjustified delay by ACTIV NATURA OUTDOOR, S.L., regarding the return of the sums paid, the client may claim double the sums paid, without prejudice to the right to be compensated for the damages suffered in excess of said amount..
JURISDICTION
In addition, ACTIV NATURA OUTDOOR, S.L. reserves the right to file civil or criminal actions it deems appropriate for the improper use of its website and content or for breach of these conditions.
The relationship between the user and the provider will be governed by the regulations in force and applicable in Spanish territory.. If any dispute arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard.. ACTIV NATURA OUTDOOR, S.L. is domiciled in Calella, spain.
