INFORMATION PRIOR TO THE CONTRACTUAL PROCESS
This website http://activnatura.com/ is property of ACTIV NATURA OUTDOOR, S.L. with CIF B-62635719 and tax address at C/ DELFINA DOLZ, 4 (08370) QUIET, acting commercially under the brand ACTIV NATURA.
The General Contracting Conditions regulate the distance sales relationship between ACTIV NATURA OUTDOOR, S.L. and the user or client, in accordance with legal stipulations, especially, the law 7/1998, de 13 April, on General Contract Conditions, the General Law for the Defense of Consumers and Users and other complementary laws approved by the Royal Legislative Decree 1/2007, de 16 November, the law 3/2014, de 27 March, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, the law 7/1996, de 15 January of Retail Trade Regulation, the regulation (UE) 2016/679 of the European Parliament and the Council of 27 April 2016 (GDPR), the Organic Law 3/2018 Protection of Personal Data and Guarantee of Digital Rights and the Law 34/2002 de 11 July, of Information Society Services and Electronic Commerce.
ACTIVNATURA OUTDOOR, S.L. reserves the right to make any modifications it deems appropriate, without prior notice, in the General Conditions. These modifications may be made, through their websites, by any form admissible by law and will be mandatory during the time in which they are published on the website and until they are validly modified by subsequent ones.. Nevertheless, ACTIVE OUTDOOR NATURE, S.L. reserves the right to apply, in certain cases, Particular Contracting Conditions with preference to these General Conditions when deemed appropriate, announcing them in a timely manner.
The purpose of the website is the online sale of individual and group adventure activities..
The duration of the contract will be linked to the performance of the activity without prejudice to the right of withdrawal..
As a user or client you expressly declare that you know, understand and accept the conditions of use and these general contracting conditions. In the same way, declares to be of legal age and to have the legal capacity and to act necessary to access the ACTIV NATURA OUTDOOR websites, S.L. and contracting through them.
To proceed with the reservation of the activity, You can go to the corresponding section of our online store.
It is an essential requirement that you register as a user of the website to make the online purchase.. You can access the corresponding section for registration on the website itself. In accordance with the provisions of the Regulation (UE) 2016/679 of the European Parliament and the Council of 27 April 2016, Protection of Personal Data, ACTIVE OUTDOOR NATURE, S.L. informs users that the personal data collected during the registration process and subsequent purchase, They will be entered into a file under your responsibility, with the purpose of processing said actions by the user and managing subsequent actions derived from them.. In addition, ACTIVE OUTDOOR NATURE, S.L. informs about the possibility of exercising access rights, rectification, cancellation and opposition by writing to the address C/ DELFINA DOLZ, 4 (08370) CALELLA or via email info@activnatura.com.
As long as you do not inform us otherwise, We will understand that your data has not been modified, that you agree to notify us of any variation and that we have consent to use them in order to maintain the relationship between the parties..
During the purchase process you must identify yourself with the username and password provided. This data will not be public. You are responsible for treating confidentially and responsibly the identity and password obtained when registering as a client., not being able to give them to another.
You can modify the registered information at any time, in your client area. In this same section you will have access to a history of your orders, This is only a consultation section but its management is allowed, The user can delete those records that he considers not necessary to view..
Once the purchase process is completed, the customer will receive a confirmation by email.. It is essential that during the purchase process the user indicates a valid email. Yes in 24 hours from the completion of the order you do not receive confirmation, contact ACTIV NATURA OUTDOOR, S.L. on the customer service phone 683 372 554 or by email info@activnatura.com.
All website content is in English, French, German, Spanish and Catalan.
OFFER AND VALIDITY
In compliance with current regulations ACTIV NATURA OUTDOOR, S.L. offers information about all the activities that can be carried out, its features and prices. Nevertheless, ACTIVE OUTDOOR NATURE, S.L. reserves the right to withdraw or change the activities offered through its website, by simply changing its content. In this way, The activities offered at all times by the website will be governed by the General Contracting Conditions in force in each case.. In addition, The company will have the power to stop offering, without prior notice and at any time, access to the mentioned activities.
ESSENTIAL CHARACTERISTICS OF THE ACTIVITIES
The activities offered in our online store, incorporate the approximate duration of the activity, physical characteristics of the participants, minimum age of participation as well as the rules provided for each of them.
In order to take part in the activities, all participants must know, comply with and respect the following rules and instructions:
1.- In the event of any type of accident and the reason is not having respected the rules and instructions detailed below, The organizing company will not be responsible for any damages that the participant may have caused., both to private property, as third parties or towards himself.
2.- The participant will take care of all the material that has been provided by the organization, necessary to carry out the activity. ACTIV NAURA OUTDOOR, S.L. reserves the right to claim against the participant for any misuse that may have been made of the material provided by the company and any possible damage that this may have caused to these materials. , The costs of any damage would be borne by the participant..
3.- When renting material without a guide, The company will provide the necessary technical material to be able to carry out the activities in good conditions.. Accidents caused by their misuse or non-use will be the sole responsibility of the participant.. Documentation must be left as a guarantee or the amount equivalent to its purchase value..
4.- The organizing company has the necessary insurance required by law to be able to carry out these activities.. These insurances will only respond when the instructions given in this manual have been respected..
5.- We must follow the instructions given by the activity monitor to the letter at all times..
6.- Failure to respect the previous rule may result in the immediate termination of the activity without entailing the return of money to any of the affected participants..
7.- Before starting the activity, The monitor will make a broad explanation of how this will develop., the materials we will need and how to use them. The activity will not start until all its participants are clear about these concepts..
8.- It is necessary that the participant is clear that he is not taking part in a competition, but what we will carry out will be a sporting activity – tour. This means that, We will begin the activities in a way that allows the participant to know and adapt to the activity. Depending on how the participants evolve, The instructor will tell you how to carry out the activity that best suits your level., as well as give some instructions during the activity, in order to instruct the participant and at the same time correct any possible imprudence that he or she may carry out., whether voluntarily or involuntarily.
9.- In order to carry out this activity, it will be necessary for the participants to have first paid the total cost of the contract..
10.- Although the law does not require it, In some activities, insurance does require the authorization of the parent or guardian., in the event that the participant is a minor. At the time of contracting the activity you will be informed if necessary.
11.- These activities are considered adventure sports and as such, there is always a minimum of risk, derived from the fact that each participant acquires responsibilities at the time of carrying out the activity and its operation depends only on himself. Therefore, Each participant is obliged to carry out the activity with the greatest possible caution..
12.- By contracting the activities, the participant declares that he or she has understood all the instructions and rules to follow to carry out this activity and agrees to respect them., as well as that he is the only one responsible for knowing that he does not suffer any injury or illness that could be aggravated by carrying out the same..
13.- In the event that any of the participants, At the time of contracting the activity, you have hidden any physical problem that could prevent the activity from being carried out safely and fluidly or harm the rest of the participants in any way., The person responsible for the activity may expel you from the activity without this entailing the return of any amount..
15.- The contracting of the activities implies the acceptance of these instructions and rules.
PRICES
All activities indicate the sales price in Euros and include Value Added Tax (IVA). If any other tax is applicable, this would be indicated.
To make the reservation, the 20% of the contracted activity.
The rest payment will be made on the day of the activity., when they are in our park.
PAYMENT FORMS AND ORDER EXECUTION
During the purchasing process you must indicate your choice:
- VISA or MASTERCARD credit card
All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL security technology (Secure Sockets Layer). All the information you transmit to us travels encrypted over the network.
Likewise, your credit card information is entered directly on the bank's website., at the POS (Bank Point of Sale Terminal) and are not entered or registered on any ACTIV NATURA OUTDOOR server., S.L.
When paying with a VISA or MASTERCARD card, you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD card, offering, in this way, more guarantees about the security of the transaction.
This payment method is only valid on the website.
When the amount of a purchase has been charged fraudulently or improperly using a payment card number, its owner may demand the immediate cancellation of the position. In such case, The corresponding debit and re-credit entries in the accounts of the supplier and the owner will be made as soon as possible..
However, if the purchase had actually been made by the cardholder and the refund demand was not a consequence of having exercised the right of withdrawal or resolution and, therefore, would have improperly demanded the annulment of the corresponding charge, he will be obliged to ACTIV NATURA OUTDOOR, S.L. to compensation for damages caused as a result of said cancellation.
AVAILABILITY OF FACILITIES FOR PRACTICE OF THE ACTIVITY
The availability to carry out the activities offered by ACTIV NATURA OUTDOOR, S.L. is linked to the reservation of the activity
RIGHT OF WITHDRAWAL, CANCELLATION, REFUND AND CLAIMS
- Withdrawal
The buyer will have a minimum period of fourteen calendar days to withdraw., from the day the client receives the reservation confirmation, without any penalty and without indication of the reasons.
The exercise of the right of withdrawal must be carried out by notification to the email info@activnatura.com, sending your letter to our postal address C/ DELFINA DOLZ, 4 (08370) QUIET, or through the withdrawal form that you can download at the following link:
As established in the article 103 of the Law 3/2014, de 27 March, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, supplies of services or goods made to the consumer's specifications or clearly personalized, what, by its nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.
- Cancellation
On the client's side:
In the case of justifying the impossibility of carrying out the activity with 72 hours in advance, the amount paid as a reservation, will be deposited in the company, for a new reservation on another agreed date.
If you do not communicate within the period of 72 hours in advance or do not show up on the day of the activity at the time indicated by the company, the amount charged for the reservation will be automatically lost.
In any of the above situations, in the event that the cancellation is only by one of its members, The previous rules will be applied in the same percentage.
On the part of the company:
In case the excursion cannot be carried out due to weather problems (decision made by the organizing company) The client will have the right to specify another date for the activity or request a refund of the reservation..
In no case will a postponement be accepted because the conditions are not ideal at the participant's home.. Any participant who does not show up at the location of the activity citing bad weather will lose the right to carry out the activity..
To cancel the reservation you must send us an e-mail to info@activnatura.com where you must indicate the reservation number that appears in the confirmation email.
-Payment refund
Reimbursement of amounts received, will only be carried out, due to weather problems due to a decision made by the organization, and upon request by the interested party. The refund will be made using the same payment methods used by the client..
In case of unjustified delay by ACTIV NATURA OUTDOOR, S.L., regarding the return of sums paid, The client may claim double the amounts paid, without prejudice to the right to be compensated for damages suffered in excess of said amount.
JURISDICTION
In addition, ACTIVE OUTDOOR NATURE, S.L. reserves the right to file civil or criminal actions that it deems appropriate for improper use of its website and content or for non-compliance with these conditions..
The relationship between the user and the provider will be governed by the regulations in force and applicable in Spanish territory.. If any controversy arises, the parties may submit their conflicts to arbitration or go to ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard.. ACTIVE OUTDOOR NATURE, S.L. has its address in Calella, Spain.
